Privacy Policy for Uptown Pokies in Australia

Welcome to Our Privacy Commitment

At Uptown Pokies, we are committed to safeguarding the privacy and personal data of our players in Australia. This Privacy Policy outlines how we collect, use, store, and protect your personal information while using our website. We understand the importance of your privacy and take active steps to ensure transparency, compliance with regulations, and secure data practices at all levels of our operations.

Our goal is to provide a safe and secure gaming environment where you can enjoy casino games and sports betting with confidence. This policy applies to all users of the Uptown Pokies platform, whether accessing via desktop, mobile, or app. It explains your rights, the measures we implement for protection, and how your information is handled in compliance with Australian data protection laws and best international practices.

By using Uptown Pokies, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we recommend refraining from using the platform.

What We Do With Your Data

To provide a personalized and seamless gaming experience, Uptown Pokies collects various types of user data. This includes:

• Personal Information: Full name, email address, phone number, date of birth, and address.
• Financial Data: Payment method details, transaction history, and withdrawal preferences.
• Technical Data: Device type, IP address, browser type, and access logs.
• Gameplay Information: Wagers placed, game history, bonus usage, and winnings.

We collect this data to fulfill legal obligations, process transactions, prevent fraud, deliver customer support, and enhance your user experience. All information is collected fairly and lawfully, and we never request more data than is necessary.

Additionally, we may use aggregated, anonymized data for analytical purposes. This helps us improve our games, track engagement, and optimize our offerings.

How We Use Cookies at Uptown Pokies

Cookies are small data files stored on your device that help us improve functionality, personalization, and analytics. At Uptown Pokies, we use cookies to:

• Remember login credentials and player preferences
• Track user behavior for site optimization
• Monitor campaign performance
• Provide relevant offers and promotions

Types of cookies we use include session cookies (which expire after your session), persistent cookies (stored for longer durations), and third-party cookies (used for analytics and marketing tools such as Google Analytics).

You have control over your cookie settings. Most browsers allow you to accept, block, or delete cookies. However, please note that disabling cookies may affect site functionality and your overall gaming experience.

Third Parties We Work With

We may share your personal information with trusted partners and service providers to perform core services on our behalf. These include:

• Payment processors and banking services
• Customer support tools and CRM platforms
• Fraud detection and security verification tools
• Marketing platforms (e.g., email service providers, SMS tools)
• Analytics and performance tracking services

All data sharing is done securely and strictly for the purpose of providing our services to you. We ensure that these third parties adhere to data protection obligations and never use your information for unrelated purposes.

In cases where required by law, such as legal investigations or regulatory compliance, we may disclose user data to authorities or regulators.

Keeping Your Info Safe in Australia

Uptown Pokies applies industry-leading security measures to keep your data safe. These include:

• SSL encryption: Protects all data transfers between your browser and our servers
• Firewalls: Prevent unauthorized access to internal systems
• Access Controls: Only authorized staff can view your data, and only for legitimate reasons
• Regular Audits: We continuously monitor and update our security infrastructure

Your information is stored on secure servers in regulated jurisdictions. We retain personal data only as long as necessary for operational, legal, or compliance purposes. Once data is no longer required, it is securely deleted or anonymized.

Understanding Your Privacy Rights

As an Uptown Pokies user, you are entitled to several rights regarding your personal data under Australian and international privacy standards:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can correct or update inaccurate or outdated data
• Right to Erasure: You can request deletion of your personal data under certain conditions
• Right to Restriction: You may request limits on how we use your data
• Right to Data Portability: You can ask to receive your personal data in a structured, machine-readable format
• Right to Object: You may object to data processing for direct marketing purposes

To exercise any of these rights, contact us via the methods listed in the “Getting Help” section. We will respond within legally permitted timeframes.

Policy Updates and Support Contacts

This Privacy Policy may be updated periodically to reflect changes in legal requirements, service enhancements, or data handling practices. When updates are made, we will notify users through email or via a platform notice. Continued use of Uptown Pokies after such updates constitutes your acceptance of the changes.

We encourage you to review this policy regularly. The “Last Updated” date will always be displayed at the bottom of this page for reference.

If you have any questions, concerns, or complaints related to this Privacy Policy or your personal data, you can contact our Data Protection Officer at:

Your trust is important to us. We are committed to resolving any privacy concerns swiftly and transparently.